Abstracts – Browse Results
Click on the titles below to expand the information about each abstract.
Viewing 8 results ...
Anson, M, Tang, S L and Ying, K C (2002) Measurement of the performance of ready mixed concreting resources as data for system simulation. Construction Management and Economics, 20(03), 237-50.
Chang, C-Y and Ive, G (2002) Rethinking the multi-attribute utility approach based procurement route selection technique. Construction Management and Economics, 20(03), 275-84.
El-Rayes, K, Ramanthan, R and Moselhi, O (2002) An object-oriented model for planning and control of housing construction. Construction Management and Economics, 20(03), 201-10.
Kirkham, R J, Boussabaine, A H and Awwad, B H (2002) Probability distributions of facilities management costs for whole life cycle costing in acute care NHS hospital buildings. Construction Management and Economics, 20(03), 251-61.
Lingard, H (2002) The effect of first aid training on Australian construction workers' occupational health and safety knowledge and motivation to avoid work-related injury or illness. Construction Management and Economics, 20(03), 263-73.
Ng, S T, Luu, D T, Chen, S E and Lam, K C (2002) Fuzzy membership functions of procurement selection criteria. Construction Management and Economics, 20(03), 285-96.
Williams, T P (2002) Predicting completed project cost bidding data. Construction Management and Economics, 20(03), 225-35.
Yasamis, F, Arditi, D and Mohammadi, J (2002) Assessing contractor quality performance. Construction Management and Economics, 20(03), 211-23.
- Type: Journal Article
- Keywords: contractor quality performance; quality control; quality assurance; prequalification; contractor selection
- ISBN/ISSN: 0144-6193
- URL: https://doi.org/10.1080/01446190110113693
- Abstract:
This paper proposes a radical change in industry practice that will improve the quality of the construction process and the levels of customer satisfaction derived from it by evaluating the quality performance of the contractor. An alternative theory is developed of what constitutes quality, client satisfaction, performance, and their interrelationships in the context of the construction industry. It should be noted here that the term construction client includes both the owner (i.e. the agency or organization funding the project) and the end-user of the construction (i.e. the general public). A comprehensive view of construction quality is proposed that deals with both the service (as received by the owner) and product (as received by the end-user) aspects of the construction project as well as the corporate quality culture. Such a dissection of construction activity facilitates developing strategies to define, operationalize, measure and improve construction quality. A frame4 work for the assessment of a contractor’s quality performance is established. This involves gathering a list of contractor quality performance (CQP) indicators that are derived from various quality-related practices of the contractor at the corporate and project level. Finally, a contractor quality performance (CQP) evaluation model is introduced that can be used in a contractor prequalification and/or selection system. The CQP indicators are operationalized within the theoretical framework of the CQP evaluation model.